Admissions
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The pre- and admission process at the clinic is supported by the professional team.
On admission you will go through the following:
- Assessment with a member of the admission team.
- Completion of admission paperwork, including:
- Personal information & contact of family members.
- Consent to release private information.
- Consent to complete medical aid authorisation.
- Introduction to clinic rules and guidelines.
- Financial arrangements and medical aid authorisation.
- Medical assessment and detox consultation.
- Allocation of accommodation.
Following the first few days of rest and relaxation, clients will be orientated onto their programme and introduced to their counsellor and/or social worker. Families, partners and loved ones will only be contacted with the consent of the client admitted into the programme.
What happens after admission?
1. Our team is trained to support yourself and your family during the admission and treatment process.
2. We encourage family engagement in the process, but during the first seven days there is no phone contact between families, as a way to allow the client to settle into their treatment and recovery process.e admission and treatment process.
3. You are welcome to contact the clinic during this time to check on the well-being of your loved on. This information can be shared in line with the permissions we have been granted.
4. Following the first seven days, clients have access to their phones at designated times.
5. Parents are able to talk to their young children during their first seven days at conveniently arranged times.
6. Families have access to support on a Wednesday from 4:00 - 6:00pm, and will be contacted to arrange individual family sessions.
PLEASE ensure that all cash, credit cards and personal tech are handed into the nurse on admission. They will be securely stored in a locked safe.
If you have any other questions, please download the family support info.
Emergency State?
We'd love to connect and chat about what you need. If you want to speak to us, please connect on:
Available 24 Hours
+27(10)900-3131
